We develop our personnel through planned training programs, and keep service quality at the same standard across every facility with announced and unannounced inspections.
We continuously support every colleague who joins our team with planned professional and personal development training. Through our inspection teams, we proactively monitor whether our field operations comply with our written procedures and high standards.
We combine the results of these announced and unannounced field inspections with the regular feedback of our business partners to produce real-time performance analyses. If a dynamic training need arises outside our annual plan, we quickly update our program and keep our team's development uninterrupted.
From the moment they take up their duties, our personnel are included in our annual training plan and supported with planned programs in professional and personal development.
Training content is not decided at a desk: inspection findings and customer feedback continuously update the training plan according to the needs of the personnel.
At every facility we serve, our teams responsible for inspection check whether business processes are carried out in accordance with written procedures and instructions.
Personnel performance is regularly monitored through announced and unannounced drills, inspections and controls; the findings are reported and fed into the improvement process.
For us, training and inspection are not two separate headings but a single cycle in which each feeds the other; every inspection finding becomes the input for the next training.
Professional and personal development training is scheduled for each member of our personnel within an annual plan, distributed across the months.
Whether business processes are carried out in accordance with written procedures and instructions is checked in the field.
Our teams responsible for inspection monitor personnel performance at the facilities through announced and unannounced inspections.
Inspection findings and customer satisfaction meetings are brought together; any training need that emerges is included in the annual training plan.
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